Case studies

Work in detail

Four cases, each a different kind of work: an automation, a process redesign, a team transition, and this site.

Three of them were connected to client work under NDA, so the specifics stay out. What I can describe is the shape of the problem, what I did, and what happened next. The fourth is my own, so there’s nothing held back.

1. 01 Automation and process Cutting a week-long quality check to two days An end-to-end quality control process rebuilt with logical conditions, Excel scripts and macros - and analysts moved off manual review onto validating results. 1 week → 2 daysa full quality check Read more
2. 02 Process and delivery Finding the bottleneck in the deliverables workflow One change to how the work was ordered, and the month that followed was the team’s highest output in twelve months - with the same people. x2.5the team’s 12-month average output Read more
3. 03 Leadership and change Moving project workstreams from Poland to the Philippines Knowledge transfer and onboarding for a ten-person offshore team, supporting the PM through the handover - with no break in service while it happened. 10 peopleonboarded, no break in service Read more
4. 04 Delivery, tooling and AI Running this site as a project This portfolio, run the way I run work: a backlog in Jira, decisions in Confluence, short iterations, and AI writing the code while I set direction and tested. 12 pages scoped, delivered and documented Read more