Professional

Team Leader, Project Manager

Seven years in legal tech, four of them leading project teams through a tool migration, an offshore transition and a shift to automated processes.

98%SLA accuracy requirement on deliverables met
x2.5the team’s 12-month average output, in the month after the workflow redesign
20analysts led, across three concurrent workstreams and two countries (Poland and the Philippines)
1 week2 daysquality check cycle, once it was automated

Here’s my professional journey

Most recent first, running back to where it started.

LexisNexis (Knowable) · 2019 – present

Team LeaderProject ManagementSep 2022 – present
2023 – 2024Postgraduate, Project ManagementWrocław University of Economics and Business
Senior Contract AnalystAug 2021 – Sep 2022
Contract AnalystOct 2019 – Aug 2021
English TeacherEarly Stage, LublinOct – Dec 2017
2016 – 2018Master’s, International RelationsMaria Curie-Skłodowska University(UMCS), Lublin
2012 – 2016Bachelor’s, English PhilologyThe National University of Ostroh Academy

Automation, process and delivery

Automated an end-to-end quality control process with Claude AI - logical conditions, Excel scripts and macros, cutting a full check from one week to two days and moving analysts from manual review to validating results. Read more
Traced the bottleneck in the deliverables workflow and redesigned how work was sequenced and prioritised. Monthly output reached ~2.5x typical volume - the team's highest in twelve months. Read more
Turned a weekly recurring task into a one-click automation with scheduled deletion of its data, fully compliant with data-security procedures and needing no manual maintenance.
Built Power Automate notifications for two project teams on new client uploads - what was added, when, and by whom - eliminating manual monitoring of client activity.

Leadership and change

Ran knowledge transfer and onboarding for a ten-person offshore team as workstreams moved from Poland to the Philippines, supporting the PM through the handover. Service continuity held throughout. Read more
Led up to 20 analysts across BAU and backlog workflows in Poland and the Philippines, with three concurrent workstreams held to scope and schedule.

Quality

Met 98% SLA accuracy requirement across deliverables through monthly quality checks, peer review, calibration and remediation, and ran the company-wide training on quality control.

2024 Postgraduate Diploma in Project Management Wrocław University of Economics and Business
2024 PRINCE2 Foundation
2024 & 2026 Agile Methodologies Scrum Fundamentals
2026 Six Sigma Yellow Belt
2026 Airtable Builder and Airtable Admin
2026 Jira and Confluence

Macros and advanced formulas behind the automated quality checks, and the workbooks the team runs on.
Automated notifications for two project teams whenever a client uploaded new data - what, when and by whom.
Builder and Admin certified. Tracking work across concurrent workstreams.
Raising and following tickets with the tech team, and tracking progress against them.
Read internal tool documentation at work; now using it for my own project documentation.
Reviewed documents and ran quality checks; configured saved searches, LitSavant rules and custom fields for the team to work from.
A learning management platform. Authored training modules and delivered sessions for the project team.
Analysed dashboards and project data for reporting and root cause analysis.
Designed the end-to-end QC automation with it: logical conditions, scripts and macros.
Drafting and summarising alongside the day-to-day project documentation.